Cancellation Policy

www.tootpado.com (Rudra Enterprises) believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been initiated for the process of shipping. 

• No cancellations are entertained for those products that the www.tootpado.com (Rudra Enterprises) marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. 

• www.tootpado.com (Rudra Enterprises) does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. 

• In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. 

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. 

Refund Policy

When you buy our products/services, your purchase is covered by our 10-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell products that we use ourselves every day and have thousands of satisfied customers, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within 10 days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refund will only be processed once we receive the product in intact condition as shipped. We won’t be refunding the amount for items which are used or if seal is broken, in this case, we will ship the item back to the buyer.  Refunds are being processed within 7-14 days period.